Online Returns

Returns & Refunds

Change of Mind Online Purchases

When shopping online we want to ensure you are happy with your purchase and feel good about the experience of shopping with us. If for any reason you are not pleased with the items purchased online, or if it is not what you expected, you have the option of returning the item to us for a full refund of the product price subject to the following conditions:

If you have changed your mind or have ordered the wrong thing, the refund will be for the product price only and not the postage cost. We require that the item must be returned in original condition and packaging within 14 days of receipt of goods.

If you post the item to us, you do so at your own expense.

Return address is:

Not Just Gifts (C/- Care & Share products)

PO Box 6372

North Ryde. NSW. 2113

Please include your order number and name with the return.

Your order will be refunded once we receive the item back.

Faulty, Damaged or Incorrectly Shipped Items 

We carefully package all products prior to shipping. However if a purchased item is faulty or damaged upon arrival at the delivery address, or if an item was shipped incorrectly, we are happy to offer a replacement or refund the item. If the item has been damaged whilst in transit a return or refund claim must be submitted within 14 days of the item arriving. Please contact us to discuss the faulty items. We will require photos so that we can understand the extent of the damage. Please note that refunds can only be issued to the credit/debit card that was originally charged.

For any other questions or concerns please contact us and we'll do our best to answer them: [email protected]

Unauthorised returns will not be accepted and may be sent back to the customer at their expense.

Please note: All returns and credits are handled directly by our Customer Service Team to ensure a consistent process. Store staff or representatives are not authorised to issue credits or accept returns without approval.

For more information, please visit our Terms and Conditions or FAQ pages.