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Privacy Policy

This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website. Please read it carefully to understand how your data is managed and safeguarded.

Information We Collect

When you register, make a purchase, or contact us through the site, we may collect details such as your name, email address, phone number, mailing address, or other relevant information to help us provide a better service.

How We Use Your Information

We use your information to:

  • Process and manage your orders efficiently
  • Respond to your questions or requests
  • Improve our website and service experience
  • Send updates about your order or our products and services
  • Provide customer support and follow-up communication

Email Communication

Your email address may be used to send order updates, respond to inquiries, or provide information about our products and services. Marketing emails will only be sent with your consent, and you can unsubscribe at any time using the link at the bottom of each email.

We are committed to responsible communication and will not:

  • Use false or misleading subject lines or email addresses
  • Fail to identify promotional messages as such
  • Ignore unsubscribe or opt-out requests

Data Protection

Your personal data is stored securely and accessible only by authorized personnel. Sensitive details, such as payment information, are protected through SSL (Secure Socket Layer) encryption. We maintain strict procedures to ensure your information remains safe during transmission and storage.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember preferences, process shopping cart items, and analyze site usage.

We use cookies to:

  • Remember and process items in your cart
  • Save user preferences for future visits
  • Gather insights on site performance and user behavior (via tools like Google Analytics)

You can choose to disable cookies through your browser settings. However, some site features may not function properly if cookies are turned off.

Third-Party Disclosure

We do not sell or trade your personal information. Data may be shared with trusted partners who assist in operating our website or processing orders, provided they agree to keep this information confidential. We may also disclose information when required by law or to protect our rights and property.

Third-Party Links

Occasionally, our site may include links to other websites. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage users to review the privacy statements of any linked websites they visit.

Google Analytics

We use Google Analytics to gather anonymous data on website usage and advertising performance. This helps us understand how visitors interact with our site and improve our services.

Opting out:

Sharing your information

  • We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us).
  • We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you. 

Keeping your information

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact our sales team at [email protected] and request to delete all the information we have on you.

 


 

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.

 

Your rights

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider

If you want to exercise your rights, have a complaint, or just have questions, please contact us. Changes to how we Protect Your Privacy

 
We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the Not Just Gifts website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Not Just Gifts.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.